The Follow-Up Habit
Follow-up. Following-up with people is a habit. For recruiters and hiring managers, after an interview or any interactive touch point with a candidate, follow-up. This can be hard because you have to follow-up with no news, bad news, or good news. But, whatever you do, follow-up. Call or email people back. Tweet them back. If you still fax, then fax them back. Just follow-up. Candidates get very very frustrated when they have to wait, as do hiring managers and recruiters. Oh, and candidates please follow-up too, but do not stalk. Follow-up skills are not taught in school courses. They are taught somewhere else in life. I learned my follow-up skills in tennis as a youth. My father made me call anyone back that called me to play tennis. Even if I did not plan to play tennis with them, he would always say, "call them back and tell them". Follow-up. I still always try to follow-up, but I'm not perfect.
So...how often do you follow-up with candidates who interact with your company during the job experience? This is not HR's job. It is also yours as the hiring manager. Follow-up immediately after an interview. Create a habit of follow-up. It will not be easy. Depending on how crazy you are, it can take anywhere from 3 weeks to 9 months to create new habits. Be patient. You will get there.
Once you start to follow-up with people, repeat that behavior as often as you can. It will spread throughout your life. The more a behavior is repeated, the more likely it is that it will become natural and normal for you. Follow-up. Developing new habits is hard people. That's why most organizational change efforts...fail.